At Tashkeel, we aim to provide you with the best possible shopping experience. We understand that sometimes, you may wish to exchange a product for various reasons. While we do not offer refunds, we do offer an exchange policy to ensure your satisfaction.

Please read the following guidelines:

1. Eligibility for Exchanges

- You may request an exchange within 7 days from the date of your original purchase.

2. Product Condition

- The item you wish to exchange must be in its original condition, unused, and with all tags and packaging intact. We reserve the right to refuse exchanges for items that do not meet these criteria.

3. Availability

- All exchanges are subject to product availability. If the desired item is not in stock, we may offer you a store credit or suggest an alternative product of equal value.

4. Additional Costs

- Customers are responsible for any additional shipping or handling fees associated with the exchange process.

5. Defective or Damaged Products

- In the rare event of receiving a product with a manufacturing defect or damage during shipping, please reach out to our customer service team within 2 days of receiving the product. We will provide further instructions for the exchange process.

How to Request an Exchange:

- To initiate an exchange, please contact our customer service team at 04 336 3313 or tashkeel@tashkeel.org with your order details. We will guide you through the process and ensure that your exchange request is handled promptly.

We appreciate your understanding of our exchange policy, which is designed to make your shopping experience as smooth and enjoyable as possible. If you have any questions or concerns, feel free to contact our customer service team, who will be happy to assist you.